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I.
Logging into the Quarantine
All mail deemed to be spam by
the filters is available in quarantine on the filter servers
themselves this quarantine is accessible by following these
steps.
1.
Using your Internet browser go to:
http://users.netstarguard.com/
2.
Provide your email address and password to the login
form.
3.
Click the Login button.
II.
Creating white lists (Trusted Senders)
White lists are addresses
from which you want to always get mail. A white list can be
created by following these
steps.
1.
Click on the ‘Settings’ link at the top of the Web
Quarantine page.
2.
Click on the ‘Trusted Senders’ link.
3.
Either fill out the ‘Email’ box or the ‘Domain’ box
depending on which method you want to take to permit this
mail through the filters. If you where to create your white
list by filling out the ‘Domain’ box you
would simply enter the domain of the sender’s email
address. For example if you wanted to always permit all
mail from any @aol.com email address through you would
simply type: aol.com in the ‘Domain’
box. If you just wanted to permit one individual address
through you would type the entire email
address of the sender in the ‘Email’ box.
4.
Click on ‘Add’ to save the new entry.
III.
Deleting white lists (Trusted Senders)
Some white lists cannot be
deleted by end users, especially those created by the server
administrator; however
those created by end users themselves can be deleted, to do
so follow these steps.
1.
Click on the ‘Settings’ link at the top of the Web
Quarantine page.
2.
Click on the ‘Trusted Senders’ link.
3.
Check the box next to the entry you wish to delete.
4.
Click the ‘Delete’ link.
An entry that cannot be
deleted by you will be identified by it’s presence in the
“Server Trusted Senders List”
table. These entries can only be modified by those with
access to the Administrative Spam portal, currently
ldial@netstartel.net, and
tcherry@netstartel.net are the only individuals
authorized to modify the Server Trusted Senders List.
IV.
Creating black lists (Blocked Senders)
Black lists are addresses
from which you do not want to receive mail from. A
black list can be created by following these steps.
1.
Click on the ‘Settings’ link at the top of the Web
Quarantine page.
2.
Click on the ‘Blocked Senders’ link.
3.
Either fill out the ‘Email’ box or the ‘Domain’ box
depending on which method you want to take to deny this mail
through the filters. If you where to create your black list
by filling out the ‘Domain’ box you would simply enter the
domain of the sender’s email address. For example if you
wanted to always deny all mail from any @aol.com email
address through you would simply type: aol.com in the
‘Domain’ box. If you just wanted to deny one individual
address through you would type the entire email address of
the sender in the ‘Email’ box.
4.
Click on ‘Add’ to save the new entry.
V.
Deleting black lists (Blocked Senders)
Some black lists cannot be
deleted by end users, especially those created by the server
administrator; however those created by end users themselves
can be deleted, to do so follow these steps.
1.
Click on the ‘Settings’ link at the top of the Web
Quarantine page.
2.
Click on the ‘Blocked Senders’ link.
3.
Check the box next to the entry you wish to delete.
4.
Click the ‘Delete’ link.
An entry that cannot be
deleted by you will be identified by it’s presence in the
“Server Blocked Senders List” table. These entries can only
be modified by those with access to the Administrative Spam
portal, currently
ldial@netstartel.net, and
tcherry@netstartel.net are the only individuals
authorized to modify the Server Blocked Senders List.
VI.
Retrieving Legitimate Mail from the Quarantine
Some percentage of time,
legitimate mail will get treated like spam this is an
inherent danger when ever Spam filtering is employed as a
method of reducing the amount of spam received, however
because every piece of mail that is thought to be Spam is
placed into a quarantine this mail is not irretrievable.
To retrieve mail that is legitimate follow these steps.
1.
Log in to the Quarantine portal as described in
Logging into the Quarantine above.
2.
Locate the piece or pieces of mail that you need to
receive.
3.
Check the box on the right-hand side, then click
‘Select Action’ then ‘Release Messages’
This will release the
message(s) you selected by checking the box(es) on the
right-hand side of the screen. Selecting the ‘Release and
Report as Legitimate email’ option simply tells the filters
that the mail is legitimate; it does not create a white
list. To create white lists see Creating white lists.
Mail will reside in the
quarantine for a period of ten (10) days, mail is removed
from the quarantine on a first-in-first-out basis so the
first message in the quarantine will be the first removed by
the system from the quarantine. It is highly recommended
that you get into the habit of browsing through your
quarantine on a regular basis as mail removed from the
quarantine is not retrievable once it is deleted from the
quarantine.
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