Invoicing Time Table
|
SEND
TYPE |
INVOICE
PRODUCED |
PAYMENT PROCESSED |
|
LATE
NOTICE |
LATE
FEE |
ON HOLD |
TOTAL
DAYS TO SUBMIT PAYMENT
|
|
Postal
Mail |
29 days before due date
|
Upon receipt of check or payment by credit card or ECheck
|
Day 3 |
Day 5 |
Day 7 |
32 days
|
|
Credit
Card |
3 days before due date |
3 days before due date |
Day 3 |
Day 5 |
Day 7 |
10 days |
|
EFT/ECheck |
3 days before service period renewal |
3 days before due date |
Day 3 |
Day 5 |
Day 7 |
10 days |
|
E-Mail |
25 days before due date
|
Upon receipt of check or payment by credit card or ECheck
|
Day 3 |
Day 5 |
Day 7 |
27 days |
Postal Mail:
Invoices are sent via postal mail.
If account is past due, subscriber will receive a notice via
postal mail.
IMPORTANT: Beginning December 1st,
we will be charging new customers a $1.50 processing fee for
postal mail invoicing.
Credit Card:
Invoices are automatically paid via
subscriber’s credit card.
If account is past due or there is an error processing your
payment, subscriber will receive a notice via e-mail.
Electronic Transfer/ECheck:
Invoices are automatically via a bank
account transfer.
If account is past due or there is an error processing your
payment, subscriber will receive a notice via e-mail.
E-Mail:
Invoices are sent via e- mail.
If account is past due or there is an error processing your
payment, subscriber will receive a notice via e-mail.
It’s important that e-mails are up-to-date so we can instantly
notify subscriber of any account problems.
Please update your e-mail with us when it changes, or set one up
with us just for your account notifications.
Fees & Charges
|
FEE REASON |
CREDIT CARD |
CHECK/ACH |
PAYMENT BY MAIL |
|
Chargeback |
$50 |
$42 |
NA |
|
NSF/Declined |
$10 |
$42 |
NA |
|
Returned Item |
NA |
NA |
$ 25 |
|
Late Fee |
$10.00 |
$10.00 |
$10.00 |
|
Reactivation Fee |
$10.00 |
$10.00 |
$10.00 |
Chargeback:
Subscriber refutes payment with credit
card company or bank in error or as cancellation.
Subscribers must contact our office to cancel service.
NSF/Declined:
Subscriber’s credit card declines or
eCheck returns to Net Star as NSF (not sufficient funds).
Returned Item:
Subscriber’s check is returned to Net
Star as NSF (not sufficient funds).
Late Fee:
Subscriber’s account is delinquent by 5
days.
Reactivation Fee:
Subscriber has cancelled then
re-subscribed
Or
Subscriber has been deactivated for non payment for more than 1
month. Must pay reactivation fee, late fees, and any previous
balance.
Questions about our billing procedure or your invoice?
Email our billing department directly
at:
billing@netstartel.com
